Privacy & Cookie Policy

Effective Date: 21.09.2024

At MyProviderhub.com (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, and protect the data you provide when using our website and services. It also explains how we use cookies on our website.

1. Information We Collect

We collect personal information when you interact with MyProviderhub.com. The types of information we may collect include:

• Personal Information: Your name, email address, phone number, billing address, and payment details when you purchase the NDIS Web Application or related services.
• Account Information: When you create an account on MyProviderhub.com, we collect information such as your username, password, and any additional profile data you provide.
• Usage Information: We collect data on how you use the website, including IP addresses, browser types, device information, and activity on the Site (e.g., pages visited, links clicked).
• NDIS-Related Data: If applicable, we may collect information related to NDIS service management, such as provider, employee and participant details necessary for using the NDIS Web Application.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our services, including the NDIS Web Application.
• To process transactions and manage your account.
• To communicate with you regarding your account, updates, and support.
• To comply with legal obligations, including those related to NDIS regulations.
• To analyse usage patterns and improve the website’s performance.
• For marketing purposes, such as sending newsletters or promotional materials (you can opt-out at any time).

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website and providing services, such as payment processors, IT support, or marketing partners. These service providers are required to maintain the confidentiality of your information.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We take reasonable measures to protect the security of your personal information. This includes using encryption for sensitive information (such as payment data), regular security assessments, and limiting access to your data to authorized personnel only. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the information we hold about you.
• The right to correct or update your information.
• The right to request the deletion of your data.
• The right to restrict or object to our processing of your data.
• The right to withdraw consent where applicable (e.g., for marketing communications).

To exercise these rights, please contact us at support@myproviderhub.com.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. If you request deletion of your data, we will delete it unless we are required to retain it for legal reasons.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on MyProviderhub.com. Cookies are small files placed on your device when you visit our site.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the operation of our website, such as enabling you to log into your account or make a purchase.
• Analytical/Performance Cookies: These cookies allow us to track how visitors use the site, helping us improve performance and user experience.
• Functional Cookies: These cookies help us remember your preferences (e.g., language or region) for a more personalized experience.
• Targeting Cookies: These cookies are used to display relevant advertisements to you based on your browsing behaviour.

Managing Cookies:

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site and your ability to use some features.

8. Third-Party Analytics and Advertising

We may use third-party services like Google Analytics to collect information about how visitors use the Site. These services may use cookies to collect data on your interactions with our website. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Policy periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy and Cookie Policy, please contact us at:

Email: support@myproviderhub.com
Mailing Address: PO Box, Maroubra, NSW, 2035